SERVICE DESIGN WEEK WORKSHOP


One of the big part of our project has been these 2 weeks of work around understanding the journey of our candidates. We had the chance to clearly see the actual process that the candidates have to face right now in order to be part of NetSuite.


PERSONAS:

During this period, we had to develop a way to sum up the personas, otherwise it will be too complicated to place all in one customer journey.  We have 5 personas that are candidates, each of them have a different journey during hiring process.

Therefore, our strategy was to have 2 personas for candidates that represent senior and junior. Besides those, we understand that the company has 3 main personas that contribute and make the hiring process a reality. We chose the recruiter, Interviewer and hiring manager.

For this workshop, we developed these 5 personas, to understand the actual journey of the candidates  and the Net Suite team to see the touch points, the actions and the opportunities to improve.

Then, developed the Journey for each of the users + the experience from the company. 

During the class we developed the blue print from QA engineer  and we are in the process of getting more details from candidates and Hiring manager

 

 

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